JAIN TUBE – REFUND & CANCELLATION POLICY

Effective Date: 27 October 2026
Website: https://jaintube.in
Contact Email: [email protected]

1. Introduction

Welcome to JainTube.

JainTube is a digital video-sharing platform dedicated to Jain spirituality, religious teachings, education, culture, and community content.

This Refund and Cancellation Policy explains the conditions under which refunds and cancellations may be requested for eligible paid services, subscriptions, premium features, or other purchases offered by JainTube.

This policy applies to purchases made through our website and, where applicable, our Android and iOS applications.

2. Scope of the Policy

This policy applies to eligible transactions for paid services offered by JainTube, which may include:

• Premium subscriptions.

• Paid digital content or features, where available.

• Membership plans, where available.

• Other paid services explicitly offered by JainTube.

Free videos, free accounts, and free platform features do not qualify for monetary refunds because no purchase price has been paid.

If JainTube does not currently offer a particular paid service, the corresponding provisions will apply only if that service is introduced.

3. Refund Eligibility

Refund requests may be considered in circumstances such as:

• Duplicate Payments: You were charged more than once for the same purchase.

• Failed Transactions: Your payment was deducted, but the purchased service was not activated.

• Technical Issues: A significant technical problem prevented access to a purchased service and could not reasonably be resolved.

• Incorrect Charges: You were charged an incorrect amount due to a verified billing error.

• Unauthorized Transactions: A transaction appears to have been made without your authorization, subject to investigation and applicable payment-provider procedures.

• Other Legally Required Refunds: Refunds required under applicable consumer-protection laws.

Each request will be reviewed based on the transaction details, the service purchased, the circumstances of the issue, and applicable law.

4. Non-Refundable Situations

Except where required by applicable law or expressly stated otherwise, refunds may not be available in circumstances such as:

• A change of mind after a digital service has been properly supplied.

• Partial use or non-use of an active subscription.

• Failure to cancel a subscription before its renewal date.

• Dissatisfaction with content where the service was supplied as described.

• Account suspension or termination resulting from a user's violation of JainTube's Terms of Use, to the extent legally permissible.

• Purchases made through third-party platforms that are subject to separate refund procedures.

Nothing in this section excludes any refund or cancellation right that cannot legally be excluded.

5. Cancellation of Subscriptions

If JainTube offers recurring subscriptions, users may cancel future renewals through the relevant account settings or the payment platform used for the purchase.

Cancellation generally prevents future renewals. Unless otherwise stated in the applicable subscription terms or required by law, cancellation does not automatically result in a refund for the current billing period.

Access to paid features may continue until the end of the period already paid for, depending on the subscription terms.

For subscriptions purchased through the Apple App Store or Google Play, users may need to manage cancellation through their respective store accounts.

6. Payment Failures and Duplicate Transactions

If money has been deducted from your bank account, UPI account, card, or other payment method but the purchased service has not been activated, please contact us with the transaction details.

We will review the payment status and coordinate with the relevant payment provider where necessary.

Duplicate payments and verified erroneous charges will be assessed for refund or correction.

The time required for a reversal or refund may depend on the payment gateway, bank, UPI provider, card issuer, or app store involved.

7. Refund Request Procedure

To request a refund, email our support team at:

Email: [email protected]

Please include the following information:

• Your registered JainTube email address or username.

• Order ID or transaction reference number.

• Date and amount of the payment.

• Name of the subscription or service purchased.

• Reason for requesting the refund.

• Relevant payment confirmation or supporting evidence.

Please do not send your password, complete card number, UPI PIN, OTP, or other confidential authentication details.

We may request additional information reasonably necessary to verify the transaction.

8. Refund Review and Processing

JainTube will review refund requests and may contact you for clarification or supporting documents.

Where a refund is approved, it will generally be processed through the original payment method or the relevant payment provider's refund mechanism, where supported.

We aim to communicate the outcome within 7–10 business days after receiving sufficient information. This is a target for reviewing requests, not a guarantee that every request will be resolved within that period.

The time taken for the refunded amount to appear in your account depends on the payment provider and financial institution.

Any mandatory statutory timelines will take precedence over this target.

9. App Store and Google Play Purchases

If you purchased a subscription or digital service through the Apple App Store or Google Play Store, refund eligibility and processing may be governed by the applicable store's policies and payment procedures.

You may need to submit your request directly through the relevant store.

JainTube cannot guarantee approval of refunds processed or controlled by a third-party platform.

Where appropriate, our support team may assist in identifying the correct procedure.

10. Unauthorized Payments and Fraud

If you believe a transaction was unauthorized, contact JainTube promptly and notify your bank, card issuer, UPI provider, or payment service as appropriate.

We may investigate the transaction and request relevant information to determine what occurred.

Any refund or reversal will be handled in accordance with the applicable payment-provider procedures and legal requirements.

11. Changes to This Policy

JainTube may update this Refund and Cancellation Policy to reflect changes in its services, payment arrangements, or legal obligations.

The updated policy will be published on this page with a revised effective date.

Where required by law, changes will not affect rights that have already accrued or statutory protections available to consumers.

12. Contact Us

For refund requests, billing questions, subscription cancellations, or payment-related complaints, please contact:

Platform: JainTube
Website: https://jaintube.in
Email: [email protected]

Please provide the transaction reference and a clear description of the issue so that our team can review your request.

13. Governing Law

This policy shall be interpreted in accordance with applicable laws of India, including applicable consumer-protection and e-commerce requirements.

Nothing in this policy limits any mandatory rights or remedies available to consumers under applicable law.

JainTube – Connecting Faith, Knowledge and Community.

Thank you for using JainTube.